Emlid support
345€ per year
Personalized support
To reassure you in your use of the equipment, we have set up a French/English tele-assistance to help you directly. You are in the field, you have a problem? Our team will guide you to quickly solve your problem.
Simplicity and efficiency above all
How do we do it? It is very simple. When you subscribe to the annual support contract, you are entitled to 5 hours of telephone or video-conference calls over 12 months. To request support, simply let us know on WhatsApp with your name and contract number, and we will get back to you via audio or video, depending on the issue. Our contact information is available in your customer area.
Available worldwide, between 9am and 5pm Paris time
Official Emlid Forum
Join the Emlid users community
Did you know that there is an official Emlid users community forum? Thousands of people are there to answer your questions, including the Emlid support engineers themselves. It’s free and all you need to do is create an Emlid account to use it.
Emlid Caster
Broadcast corrections from your base station to your mobile phone via the Internet.
The Emlid Caster is an easy way to transmit RTK corrections between your receivers via the Internet. Our caster works with the Reach and any other receiver that supports NTRIP. The service is available free of charge and works worldwide. You can use up to 5 bases and 10 mobiles at the same time!
Emlid Studio
A cross-platform desktop application
Emlid Studio is a cross-platform desktop application designed specifically for post-processing. The application has three main features:
- PPK: post-processing of collected data
- Stop & Go with ReachView3: get points in kinematics with ReachView 3
- RINEX converter: convert raw UBX data from a receiver to standard RINEX format
Support for your Emlid equipment
We provide technical support for all Emlid products sold in our online shop.
FB SOLUTIONS, official Emlid dealer
By reselling Emlid products, FB SOLUTIONS wishes to make precise geolocation accessible to all professionals.
How can you reach us?
Do you have a question? Do you want to discuss your project? Don’t hesitate to call or write to us.